Concierge Confidential: The Gloves Come Off—and the Secrets Come Out! Tales from the Man Who Serves Millionaires, Moguls, and Madmen by Michael FazioMy rating: 4 of 5 stars
I always knew concierges knew everything! This book only confirms it. There are plenty of gossipy stories here that will tell you how the uber-rich and famous have no idea how real life works. What I loved were the stories about how to get things. Even if you don't want tickets to a show or reservations at a restaurant, the biggest lesson here is that if you don't ask (and ask in a nice, non-aggressive way), you will NEVER get anything.
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